Shipping:

Moss Rose Studio currently offers shipping in the United States. Canada and International shipping will be available soon! Please see updated shipping rates at checkout. Shipping fees subject to change.

Returns:

We do not currently offer returns unless the product is damaged upon arrival. All packages sent will have documented photos of pre-shipment.

Repairs:

We offer repairs for jewelry that has been purchased from our store. Patron will be responsible for shipping costs. Depending on the severity of the repair, there may be additional fees. Jewelry repairs will be documented and accounted for.

Resizing:

*Resizing is currently unavailable.*

If you are inquiring about a custom order, please confirm your ring size before placing your order. If you are unsure, you can purchase a ring sizer from our shop. Once you know your size, we will move forward with the production of your custom piece.

Custom Orders:

Custom requests are currently unavailable.

Jewelry Care:

*Please read*
Proper care and maintenance of your jewelry are essential to preserve its beauty and longevity. Follow these guidelines to keep your jewelry sparkling and looking its best:

1. Inspect Regularly: Before cleaning, inspect your jewelry for any loose stones, worn prongs, or other damage. Address any issues promptly to prevent further damage.

2. Use Gentle Solutions: For most jewelry, a mild solution of warm water and a gentle dish soap is safe and effective. Avoid harsh chemicals or abrasive cleaners that can damage delicate gemstones or metals.

3. Soak and Clean: Soak your jewelry in the soapy water solution for a few minutes to loosen dirt and oils. Then, gently scrub with a soft-bristled brush, such as a toothbrush, to remove any debris. Pay extra attention to crevices and settings where dirt may accumulate. This is subjective to the type of gemstone if applicable.

4. Rinse Thoroughly: After cleaning, rinse your jewelry under warm running water to remove any soap residue. Be sure to rinse thoroughly to prevent soap buildup, which can dull the appearance of your jewelry over time.

5. Pat Dry: Use a soft, lint-free cloth to pat your jewelry dry gently. Avoid using tissues or paper towels, as they can leave lint or scratches on delicate surfaces.

6. Air Dry: Allow your jewelry to air dry completely before wearing or storing it. Avoid using heat or hairdryers, as excessive heat can damage certain gemstones or cause metals to expand and contract, leading to loosened settings.

7. Polish: For extra shine, you can use a jewelry polishing cloth specifically designed for your type of metal. Gently buff your jewelry to restore its luster and remove any tarnish.

8. Avoid Harsh Chemicals: Remove your jewelry before swimming in chlorinated pools or using household cleaners, as harsh chemicals can damage certain gemstones and metals. Also, avoid exposing your jewelry to hairspray, perfume, or cosmetics, as they can dull its appearance.

9. Store Properly: When not wearing your jewelry, store it in a clean, dry place away from direct sunlight and moisture. Consider using individual jewelry pouches or boxes to prevent scratches and tangling.

10. Professional Cleaning: For intricate or valuable pieces, consider having your jewelry professionally cleaned and inspected by a jeweler periodically. They can provide deep cleaning and maintenance to keep your jewelry in top condition.

By following these care instructions, you can ensure that your jewelry remains beautiful and radiant for years to come.